Privacy Policy

1. Introduction

Bhawani Travels ("we", "our", "us"), headquartered at Opposite Gate No. 1, Railway Station, Gorakhpur, Uttar Pradesh, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it. By using our website or engaging our services, you consent to the practices described below.

2. Information We Collect

We collect information you provide directly when you:

• Fill out our enquiry or booking form (name, phone number, email address, travel dates, number of travellers)
• Contact us via WhatsApp, phone, or email
• Request a custom itinerary or quote

We may also automatically collect limited technical data such as browser type and the pages you visit, solely for improving website performance. We do not use cookies for advertising or tracking.

3. How We Use Your Information

Your personal information is used exclusively to:

• Process and confirm tour bookings and enquiries
• Communicate with you via WhatsApp, phone, or email regarding your trip
• Send itineraries, vouchers, payment receipts, and travel documents
• Coordinate with our hotel, transport, and guide partners in Nepal on your behalf
• Respond to support queries before, during, or after your tour
• Comply with legal obligations and resolve disputes

We do not use your data for unsolicited marketing. Any promotional messages we send are directly related to services you have enquired about or booked.

4. Sharing of Information

We share your information only as necessary to deliver your tour. This includes:

• Nepal-based service partners — hotels, transport providers, licensed guides, and trekking agencies required to execute your itinerary
• Government authorities — as required for visa processing, trekking permits (TIMS card, ACAP, Annapurna, etc.), or regulatory compliance

We do not sell, rent, or trade your personal information to third parties for any commercial purpose.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically for a period of 3 years from your last interaction with us. Booking records may be retained longer to comply with accounting and legal requirements. After the retention period, your data is securely deleted.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal data from unauthorised access, disclosure, or misuse. Enquiry data shared via WhatsApp is subject to WhatsApp's own end-to-end encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent to communications at any time by contacting us directly

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

Our website may contain links to external websites such as hotel or tourism boards. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out:

Bhawani Travels
Opposite Gate No. 1, Railway Station, Gorakhpur, UP – 273001
Phone / WhatsApp: +91 99848 85666
Email: bookings@travelsbhawani.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.